Frequently Asked Questions

We recommend booking at least 24-48 hours in advance for standard transfers, and 1-2 weeks ahead for tours and special events. However, we do accommodate last-minute bookings when possible.

Yes, you can book on behalf of someone else. Simply provide their contact details during the booking process, and we'll send them a confirmation with all the trip details.

Your chauffeur will meet you at the arrivals area holding a sign with your name. You'll also receive your driver's photo and contact number via SMS/email before pickup.

We accept all major credit cards (Visa, MasterCard, American Express), bank transfers, and PayPal. Corporate clients can arrange invoice billing.

A 20% deposit is required at booking, with the balance due 24 hours before your trip. For same-day bookings, full payment is required upfront.

No. All prices include the vehicle, chauffeur, fuel, tolls, and parking. Additional stops or waiting time beyond the included allowance may incur extra charges, which will be communicated in advance.

Yes, all our chauffeurs are fluent in English and French. Many also speak additional languages including Arabic, Spanish, and German.

Absolutely! Whether it's a specific vehicle preference, champagne, child seats, or a particular route, just let us know and we'll do our best to accommodate your request.

Yes, we operate in France and the Gulf Region (Dubai, Abu Dhabi). We can also arrange cross-border transfers to neighboring European countries.

Our fleet includes luxury sedans (Mercedes S-Class, BMW 7 Series), SUVs (Cadillac Escalade, Range Rover), luxury vans (Mercedes V-Class), and stretch limousines for special occasions.

Yes, you can select your preferred vehicle during the booking process. We'll confirm availability and suggest alternatives if needed.

Yes, all our vehicles come equipped with complimentary WiFi, climate control, bottled water, and phone chargers as standard.

Free cancellation up to 24 hours before your scheduled pickup. Cancellations within 24 hours are subject to a 50% fee. No-shows are charged the full amount.

Yes, you can modify your booking up to 24 hours before the trip at no extra charge. Changes within 24 hours may be subject to availability and additional fees.

We track all incoming flights and adjust pickup times automatically. For airport transfers, we include 60 minutes of free waiting time for international flights and 30 minutes for domestic flights.