Privacy Policy

Last updated: January 2024

1. Information We Collect

We collect information you provide directly, including your name, email address, phone number, and payment details when you make a booking. We also collect information about your trips and preferences to improve our service.

2. How We Use Your Information

We use your information to:

  • Process and confirm your bookings
  • Communicate with you about your trips
  • Send promotional offers (with your consent)
  • Improve our services and customer experience
  • Comply with legal obligations

3. Information Sharing

We share your information only with our chauffeurs (for trip execution), payment processors, and as required by law. We never sell your personal data to third parties.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits. Your payment information is processed through PCI-DSS compliant payment processors.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

6. Your Rights

Under GDPR and applicable laws, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your account and data
  • Opt out of marketing communications
  • Data portability
  • Lodge a complaint with a supervisory authority

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are kept for 7 years for accounting purposes.

8. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

For privacy-related inquiries or to exercise your rights, contact us at:

Email: privacy@serviceplus.fr

Phone: +33 1 23 45 67 89

Address: 15 Avenue des Champs-Élysées, 75008 Paris, France